Gift passes

What is a gift pass?

A gift pass provides FitlyEver access through a redeemable code. It is a one-time purchase with no automatic renewal. Buying a pass does not extend the buyer's own access.

How do I send a gift?

1. Review the product and checkout price on the gift purchase screen, then complete your purchase.
2. Copy the issued code or use the share button to send it.

Anyone with the code can redeem it first, so do not post it publicly. You do not enter a recipient's email address, and FitlyEver does not email the gift on your behalf.

When does the redemption window end?

Gift codes have no redemption deadline. After redemption, access lasts for the period shown for the product at the time of purchase.

When does the access period begin?

Access begins upon successful redemption and lasts for the period shown for the product at the time of purchase. Each code can be redeemed only once across all accounts.

What if I already have a subscription or pass?

Wait until your existing access ends before redeeming a code. If your subscription renews automatically, cancel its renewal through your store first. Canceling renewal does not end the current access period; you must wait for that period to expire.

Where can I find my codes again?

Sign in to the FitlyEver account used to buy the pass and open your gift pass collection from the gift purchase or gift code entry screen. Available codes can be copied or shared again.

If you paid but cannot see your code, use the refresh button in that account's gift pass collection. If it is still missing, contact support with your order number.

How do I request a refund?

• Google Play purchases: The buyer can request a refund for an unredeemed gift pass by contacting FitlyEver support within 14 days of purchase.
• Apple App Store purchases: Submit a request directly through Apple's refund page. Apple determines whether to approve the request.

A refunded pass cannot be used.

What happens if the buyer deletes their account?

Codes already issued remain after the buyer deletes their account. Codes that have been redeemed or refunded cannot be redeemed. Save any codes you need before deleting your account.

See the Terms of Service for purchase conditions and the Privacy Policy for information about personal data.